Vacancy Detail

Debt Management Administrator

Debt Management Administrator

Our client, a well-established and rapidly growing business in the IVA and Debt Management sector, is looking for a Debt Management Administrator to join their team in Manchester city centre. This is a fantastic opportunity to be part of a company dedicated to helping individuals find the most appropriate solutions for their financial needs.

The Role
As a Debt Management Administrator, you’ll support the Debt Management Team Leader in managing a portfolio of clients. This includes financial reviews, credit control, customer service, and liaising with creditors to ensure a seamless service.

Key Responsibilities

  • Conduct annual and ad-hoc income and expenditure reviews.
  • Communicate with clients via phone, SMS, and email while adhering to GDPR regulations and company policies.
  • Update and maintain client payment schedules and CRM systems.
  • Liaise with creditors and support team leaders as needed.
  • Ensure compliance with FCA, Consumer Duty, CASS, and TCF standards.

What You’ll Need

  • At least 12 months of experience in the debt management industry.
  • Strong organisational, administrative, and IT skills.
  • Professionalism and the ability to communicate effectively with clients and team members.
  • Effective time management and the ability to work under pressure to meet deadlines.

Performance Goals

  • Collect 90% of payments on reviewed cases monthly.
  • Achieve 90% on call audits and 80% on internal audits.
  • Attend all required training sessions to maintain compliance and standards.

What’s on Offer
This role offers the chance to work with a forward-thinking client in a supportive and professional environment. The company is fully regulated by the FCA and prioritises high standards of service, with ongoing training and development to encourage progression.

How to Apply
If you have the experience and drive to succeed in this role, submit your CV today to learn more about this exciting opportunity in Manchester city centre.

 


Location: Manchester City Centre | Salary: 23000 - 29000 per year | Job type: Permanent | Posted: 28/01/2025

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